I hope the new expansion sets a new standard for service in other areas that leaves a player feeling respected. Security does an amazing job of providing courtesy service while tending to what is sometimes a difficult population. Slot attendances very courteous and kind, valet team typically positive and quick, restrooms clean, Reward Center and Cashiers kind and friendly.

Existing staff quick to confirm this as you are seated so we aren't angry with them for our wait (once seated). Floor housekeeping services blunder thru to keep the bottles and ash trays off the floor (tripped on them twice) Sand HIll Cafe consistently short staffed with long seating waits when one can look in and see the empty tables they can't fill due to do no wait staff. Sierra in Valet rude and uncommunicative the day there was a problem which was clearly due to staffing shortage.

However, past three months overall hospitality is awful. 16.I visit frequently and consider the play to be fair. The owner did not give us an on-camera interview, but confirms the contract has not been renewed and services will be ending on Nov. His parents tell 13 ON YOUR SIDE they’d even be willing to pay more for the shuttle if it meant getting to keep the service.Ĭompass Coach is the third party company subcontracted to operate the service. When you’re in a senior living facility and you’re retired, there aren’t a lot of things you can do and it’s nice to get out and get some fresh air,” said Larry.

They’re there for like four hours, they have fun, they gamble a little bit, they have lunch. This also gets them each $10 in slot play and $10 in food credits. The couple pays $10 a piece for each roundtrip.

Larry Dykhouse is their son, who also appreciates the shuttle service because it means his parents 'don’t have to drive the 30 miles each way,” to the casino. One couple tells 13 ON YOUR SIDE this will mean losing out on a weekly trip they always look forward to.ĭonna and Barney Dykhouse have been using the shuttle offering rides to Gun Lake Casino for the last few years.ĭonna says it’s 'wonderful for seniors because a lot of us don’t drive anymore long distances. A shuttle service that offers West Michigan seniors rides to Gun Lake Casino in Wayland is coming to an end in about a month.

Gun lake express casino bus